FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any queries please send us an email at support@retailwagon.in.
Q. Is COD (Cash on Delivery) available?
A. Yes, COD (Cash on Delivery) is available on all our listed products.
Q. How long will it take for my order to arrive?
A. It usually takes 4-7 business days for your order to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. Are there any shipping charges?
A. No, Shipping is 100% FREE all over India.
Q. Do you provide a refund or replacement in case I face any issue with the product?
A. Yes, we have a Simple Hassle Free 7 days return and refund policy. For more information you can check our Refund Policy.
Q. How long will it take to receive the tracking number for my order?
A. It will take usually between 1-2 Business Days.
Q. Where is your company located?
A. Faridabad (Delhi NCR), Haryana, India
Q. Will I receive a confirmation message when I place my order?
A. Yes, all customers receive a confirmation message on their provided phone number after placing their order. (NOTE: Please contact us if you don't receive one within 12 hours of order placement)
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@retailwagon.in or you can Whatsapp us at +91-8920431571.
Q. How can I pay?
A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, PayTM, etc. We also provide COD (Cash On Delivery) for most locations.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all the purchases made on our site are 100% Safe and Secure.
Q. How can I cancel my order?
A. If you wish to cancel your order, you can email us your cancellation request along with your order number at support@retailwagon.in (NOTE: Contact us within 24 hours of order placement if you wish to cancel your order otherwise, your order might get shipped).
